FAQ

Image(s) that are sent should be less than 6MB in size if uploaded throught the site and should be
scanned at a resolution of 300DPI. The better quality the image, the better quality you will recieve
from us. We will "doctor up" the photos if we feel it is necessary and will make some adjustments
such as "cropping" but will not accept image(s) that require a lot of makeover work.We accept most
file types but prefer .jpeg and .gif. Also, make sure that you have permission to use any of the
images that you send us. We assume no responsibilty for images recieved that infringe on a third
party's copyright.
If you have any questions or need any help with sending us your image(s), contact us.

We accept several different payment options. Most of our payment is done via PayPal. If you
place a custom order and have given your approval, we will send you an online invoice to your
e-mail where you can pay securely through PayPal using an existing account or a major credit
card. You DO NOT have to set up a PayPal account at anytime. We also accept checks, money
orders, and credit card payments over the phone.

Since virtually all of the work that we do is custom done, it is very hard to put a final price on any
of our pieces. When you select the piece that you want to work with, a base price will be listed
beside it. THIS IS NOT THE PRICE YOU PAY. THE PRICE LISTED IS THE ESTIMATED PRICE
OF THE PIECE WITH ONE STANDARD LINE OF TEXT (No more than 10 words) AND ONE
STANDARD IMAGE. The price will increase or decrease depending on 3 things: 1) The amount
of text and different fonts used, 2) The number of images used and size, and 3) The quantity of
the piece that is ordered. After we recieve your order, we will respond back with a price quote for
the job. THIS QUOTE MAY CHANGE IF YOU CHANGE YOUR ORDER IN SOME WAY (request
a different image or different wording placed on the piece)

Creating your own work of art is a very simple, 3 step process. Go to the "Create Your Own" link
to get started. The first step is to pick a general catagory. Next, you will be asked to choose a
smaller classification. The third step is simply filling out a form. Here you will be able to choose
which specific piece you want done from a drop down list. You also are given 12 different fonts
to choose from and an option to request text that is not listed. We will do our best to use the
"other" text you request, but cannot guarantee an exact match. We will provide you with the
closest match we can find, and make sure we have your approval before we use it.

You are also given a "special directions" area in the third step. Use this box to ask any
questions or specify exactly what it is you are looking for. We will do our best to fulfill any
special requests that you may have. Feeling out this form does not obligate you to purchasing
anything.

Image(s) can be sent to our artists using a couple different methods. When you place an order
through an order form, you may upload the image directly through that form. Also, when one of our
artists replys back to your request, you can attach and send an image in the e-mail that you reply
back with. You may also send your image(s) directly to us through standard mail if you prefer and
we can scan them and sent them back to you for only the price of shipping.

We work with a wide variety of materials. Our work can be done on several types of metal, glass,
crystal, mirrors, leather, marble, granite,(all different colors), plastic, acrylic, all types of wood (the
lighter colored and wood with not a lot of grain lines works best though). We also do cutting of
different materials which really allows us to make some very unique designs. The largest pieces we
work with for engraving are 24" x 36" , but have the capability of putting vary large images on
several different pieces. (Tiling for example)

Once we recieve your ordering information, we will begin working on the price quote for your
piece. You will recieve a confirmation e-mail from us quoting the price for your order and
requesting any additional information that we may require to complete your order. As soon as
we recieve your approval and your payment, we will begin production. If the material that you
requested is currently out of stock or on back order, we shall notify you as soon as possible. All
items will be shipped priority U.S. Mail and will include delivery confirmation and insurance,
unless a different shipping method is specifically requested.

WE SHIP VIRTUALLY ANYWHERE IN THE WORLD.