FAQ

Image(s) that are sent should be less than 6MB in size if uploaded throught the site and should be scanned at a
resolution of 300DPI. The better quality the image, the better quality you will recieve from us. We will "doctor
up" the photos if we feel it is necessary and will make some adjustments such as "cropping" but will not accept
image(s) that require a lot of makeover work.We accept most file types but prefer .jpeg and .gif. Also, make sure
that you have permission to use any of the images that you send us. We assume no responsibilty for images
recieved that infringe on a third party's copyright.
If you have any questions or need any help with sending us your image(s), contact us.

What does customizing my own piece entail?

Creating your own work of art is a very simple, 3 step process. Go to the "Create Your Own" link to get started.
The first step is to pick a general catagory. Next, you will be asked to choose a smaller classification. The third
step is simply filling out a form. Here you will be able to choose which specific piece you want done from a drop
down list. You also are given 12 different fonts to choose from and an option to request text that is not listed. We
will do our best to use the "other" text you request, but cannot guarantee an exact match. We will provide you
with the closest match we can find, and make sure we have your approval before we use it.

How do I send my image(s) and what are the requirements?

Image(s) can be sent to our artists using a couple different methods. When you place an order through an order
form, you may upload the image directly through that form. Also, when one of our artists replys back to your
request, you can attach and send an image in the e-mail that you reply back with. You may also send your
image(s) directly to us through standard mail if you prefer and we can scan them and sent them back to you for
only the price of shipping.

What kind of materials do you work with?

We work with a wide variety of materials. Our work can be done on several types of metal, glass, crystal,
mirrors, leather, marble, granite,(all different colors), plastic, acrylic, all types of wood (the lighter colored and
wood with not a lot of grain lines works best though). We also do cutting of different materials which really allows
us to make some very unique designs. The largest pieces we work with for engraving are 24" x 36" , but have the
capability of putting vary large images on several different pieces. (Tiling for example)

How long will it take for my custom piece to get to me?

Once we recieve your ordering information, we will begin working on the price quote for your piece. You will
recieve a confirmation e-mail from us quoting the price for your order and requesting any additional information
that we may require to complete your order. As soon as we recieve your approval and your payment, we will
begin production. If the material that you requested is currently out of stock or on back order, we shall notify you
as soon as possible. All items will be shipped priority U.S. Mail and will include delivery confirmation and
insurance, unless a different shipping method is specifically requested.

WE SHIP VIRTUALLY ANYWHERE IN THE WORLD.

How does pricing work?

Since virtually all of the work that we do is custom done, it is very hard to put a final price on any of our pieces.
When you select the piece that you want to work with, a base price will be listed beside it. THIS IS NOT THE
PRICE YOU PAY. THE PRICE LISTED IS THE ESTIMATED PRICE OF THE PIECE WITH ONE
STANDARD LINE OF TEXT (No more than 10 words) AND ONE STANDARD IMAGE. The price will
increase or decrease depending on 3 things: 1) The amount of text and different fonts used, 2) The number of
images used and size, and 3) The quantity of the piece that is ordered. After we recieve your order, we will
respond back with a price quote for the job. THIS QUOTE MAY CHANGE IF YOU CHANGE YOUR
ORDER IN SOME WAY (request a different image or different wording placed on the piece)

I've already placed one order, how do I place another one?

Once you place an order through one of our "order forms" you will be transfered to our "Thank You" page. Here
you will be able to click on a link to bring you back to the previous page whre you simply complete the same
steps and send your next order. Because we offer so many options it is difficult to have a simple "Check Out"
page.

Still have questions?

Call us at 1-304-263-7403 or

What are my payment options?

We accept several different payment options. Most of our payment is done via PayPal. If you place a custom
order and have given your approval, we will send you an online invoice to your e-mail where you can pay
securely through PayPal using an existing account or a major credit card. You DO NOT have to set up a
PayPal account at anytime. We also accept checks and money orders.

You are also given a "special directions" area in the third step. Use this box to ask any questions or specify
exactly what it is you are looking for. We will do our best to fulfill any special requests that you may have. Feeling
out this form does not obligate you to purchasing anything.