Image(s) that are sent should be less than 6MB in size if uploaded throught the site and should be
scanned at a resolution of 300DPI. The better quality the image, the better quality you will recieve
from us. We will "doctor up" the photos if we feel it is necessary and will make some adjustments
such as "cropping" but will not accept image(s) that require a lot of makeover work.We accept most
file types but prefer .jpeg and .gif. Also, make sure that you have permission to use any of the
images that you send us. We assume no responsibilty for images recieved that infringe on a third
party's copyright.
If you have any questions or need any help with sending us your image(s), contact us.















We accept several different payment options. Most of our payment is done via PayPal. If you
place a custom order and have given your approval, we will send you an online invoice to your
e-mail where you can pay securely through PayPal using an existing account or a major credit
card. You DO NOT have to set up a PayPal account at anytime. We also accept checks, money
orders, and credit card payments over the phone.
What Are My Payment Options?
Since virtually all of the work that we do is custom done, pricing is determined for most of our
items based on the amount of work required to complete them. Therefore, (unless otherwise
noted) we will send you a free price quote for the item that you are interested in. Upon your
approval of the price quoted and the layout of the piece, we will then invoice you for that item.
How Does Pricing Work?
Most of our items allow you to fill out a "Request Form" which will allow you to enter in your
specifications for the piece. We will then send you a free preview for your approval. On some of
our items, such as "Drumsticks with wording only" you can enter in your specifications for the
wording and pay right away for your order (no preview available).
What Does Customizing My Own Piece Entail?
Image(s) can be sent to us using a couple different methods. When you place a rquest through an
request form, you may upload the image directly through that form. Also, when one of our artists
replys back to your request, you can attach and send an image in the e-mail that you reply back with.
You may also send your image(s) directly to us through standard mail if you prefer and we can scan
them and sent them back to you for only the price of shipping.
How Do I Send My Image(s) and What are the Requirements?
We work with a wide variety of materials. Our work can be done on several types of metal, glass,
crystal, mirrors, leather, marble, granite,(all different colors), plastic, acrylic, all types of wood (the
lighter colored and wood with not a lot of grain lines works best though). We also do cutting of
different materials which really allows us to make some very unique designs. The largest pieces we
work with for engraving are 24" x 36" , but have the capability of putting vary large images on
several different pieces. (Tiling for example)
What Type of Materials Do You Work With?
Once we recieve your ordering information, we will begin working on the price quote for your
piece. You will recieve a confirmation e-mail from us quoting the price for your order and
requesting any additional information that we may require to complete your order. As soon as
we recieve your approval and your payment, we will begin production. If the material that you
requested is currently out of stock or on back order, we shall notify you as soon as possible. All
items will be shipped priority U.S. Mail and will include delivery confirmation and insurance,
unless a different shipping method is specifically requested.
How Long Will it Take for My Custom Piece to Arrive?
Still Have Questions?
Call Us At 304-267-3446
Need Help?
304-267-3446
M-F 9-5
Eastern Time
Copyright 2012 West Virginia Wood Arts LLC. All Rights Reserved