DrumstickFAQ

Image(s) that are sent should be less than 6MB in size if uploaded throught the site and should be scanned at a resolution of 300DPI. The better quality the image, the better quality you will recieve from us. We will "doctor up" the photos if we feel it is necessary and will make some adjustments such as "cropping" but will not accept image(s) that require a lot of makeover work.We accept most file types but prefer .jpeg and .gif. Also, make sure that you have permission to use any of the images that you send us. We assume no responsibilty for images recieved that infringe on a third party's copyright.
If you have any questions or need any help with sending us your image(s), contact us.

Image(s) can be sent to our artists using a couple different methods. When you place an order through an order form, you may upload the image directly through that form. Also, when one of our artists replys back to your request, you can attach and send an image in the e-mail that you reply back with. You may also send your image(s) directly to us through standard mail if you prefer and we can scan them and sent them back to you for only the price of shipping.

If you fill out our "ORDER STICKS W/ WORDING ONLY" form, you will be required to make payment upon submitting the form. If you do not complete the payment, your order will not be processed.

If you fill out our "PREVIEW REQUEST" form, we will send you a preview for the setup of your sticks. Then, upon your approval of the preview, we will send you an online invoice. Once you complete the invoice, we'll begin working on your custom sticks.

All of our online invoicing is done through Paypal. You do not need nor do you have to create a Paypal account in order to complete the payment. We can also process your payment via credit card over the phone. We also accept checks and money orders (domestick orders only).

We typically have sticks sent out within 1-2 weeks of receiving your payment. Rush orders can sometimes be made but we ask that you contact us by phone or our contact form first to discuss the possibility of a rush order.